{"id":4275,"date":"2020-04-24T10:31:22","date_gmt":"2020-04-24T08:31:22","guid":{"rendered":"https:\/\/www.rubber-granules.com\/?page_id=4275"},"modified":"2026-04-15T14:54:24","modified_gmt":"2026-04-15T12:54:24","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.rubber-granules.com\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4275\" class=\"elementor elementor-4275 elementor-4271\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcaf606 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcaf606\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2582a8c\" data-id=\"2582a8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efb67aa elementor-widget elementor-widget-spacer\" data-id=\"efb67aa\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e4f1b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e4f1b9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfeacbf\" data-id=\"bfeacbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f879330 elementor-widget elementor-widget-heading\" data-id=\"f879330\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d810c13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d810c13\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2702fcd\" data-id=\"2702fcd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27d483d elementor-widget elementor-widget-spacer\" data-id=\"27d483d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e22b394 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e22b394\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab50fe4\" data-id=\"ab50fe4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d92c3b elementor-widget elementor-widget-html\" data-id=\"8d92c3b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.pr-returns *{box-sizing:border-box;margin:0;padding:0}\r\n.pr-returns{font-family:'Segoe UI',system-ui,sans-serif;color:#1c2b1e;line-height:1.65;max-width:860px;margin:0 auto;padding:16px 0}\r\n.pr-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:36px}\r\n.pr-summary-card{background:#f0f7f1;border:1.5px solid #c3dfc8;border-radius:10px;padding:18px 16px;text-align:center}\r\n.pr-summary-card 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li:last-child{border-bottom:none}\r\n.pr-list.yes ul li::before{content:\"\u2714\";position:absolute;left:0;color:#1a5c2a;font-size:.8rem}\r\n.pr-list.no ul li::before{content:\"\u2716\";position:absolute;left:0;color:#c0392b;font-size:.8rem}\r\n.pr-checklist{list-style:none;padding:0}\r\n.pr-checklist li{display:flex;align-items:flex-start;gap:10px;padding:8px 0;border-bottom:1px solid #eef2ee;font-size:.91rem;color:#3a4f3d}\r\n.pr-checklist li:last-child{border-bottom:none}\r\n.pr-checklist li::before{content:\"\u25a1\";font-size:1.1rem;color:#1a5c2a;flex-shrink:0;line-height:1.3}\r\n.pr-shipping{display:grid;grid-template-columns:1fr 1fr;gap:12px}\r\n.pr-ship-card{border-radius:8px;padding:14px 16px}\r\n.pr-ship-card.customer{background:#fff8e8;border:1px solid #f0d58c}\r\n.pr-ship-card.prismi{background:#f0f7f1;border:1px solid #b8d9bf}\r\n.pr-ship-card h3{font-size:.82rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;margin-bottom:6px}\r\n.pr-ship-card.customer h3{color:#8a6000}\r\n.pr-ship-card.prismi h3{color:#1a5c2a}\r\n.pr-ship-card p{font-size:.88rem;color:#3a4f3d}\r\n.pr-alert{background:#fff8e8;border-left:4px solid #e67e22;border-radius:0 8px 8px 0;padding:12px 16px;margin-top:12px;font-size:.88rem;color:#6b4200}\r\n.pr-alert strong{color:#5a3500}\r\n.pr-contact{background:#1a5c2a;border-radius:10px;padding:24px;text-align:center;margin-top:8px}\r\n.pr-contact p{color:#c8e6cc;font-size:.9rem;margin-bottom:8px}\r\n.pr-contact a{color:#fff;font-size:1.05rem;font-weight:700;text-decoration:none;border-bottom:1px solid rgba(255,255,255,.4)}\r\n.pr-urgent{background:#fff0f0;border:1.5px solid #f5c6c6;border-radius:8px;padding:14px 16px;margin-top:4px}\r\n.pr-urgent p{font-size:.88rem;color:#7a1010;margin-bottom:0}\r\n.pr-urgent strong{color:#5c0000}\r\n@media(max-width:600px){\r\n  .pr-summary{grid-template-columns:1fr}\r\n  .pr-yesno{grid-template-columns:1fr}\r\n  .pr-shipping{grid-template-columns:1fr}\r\n}\r\n<\/style>\r\n \r\n<div class=\"pr-returns\">\r\n \r\n  <div class=\"pr-summary\">\r\n    <div class=\"pr-summary-card\">\r\n      <span class=\"pr-val\">14 days<\/span>\r\n      <span class=\"pr-lbl\">Return window from delivery<\/span>\r\n    <\/div>\r\n    <div class=\"pr-summary-card\">\r\n      <span class=\"pr-val\">14 bus. days<\/span>\r\n      <span class=\"pr-lbl\">Refund after approval<\/span>\r\n    <\/div>\r\n    <div class=\"pr-summary-card\">\r\n      <span class=\"pr-val\">48 hours<\/span>\r\n      <span class=\"pr-lbl\">Damage report from delivery<\/span>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\u21a9<\/div>\r\n      <h2>How to request a return \u2014 4 steps<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-steps\">\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">1<\/div>\r\n          <div class=\"pr-step-text\"><strong>Contact us within 14 days of delivery<\/strong> \u2014 email info@prismi.it with your order number and reason for the return.<\/div>\r\n        <\/div>\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">2<\/div>\r\n          <div class=\"pr-step-text\"><strong>Receive written authorisation<\/strong> \u2014 do not ship anything without written confirmation from our office. We will provide the return address and shipping instructions.<\/div>\r\n        <\/div>\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">3<\/div>\r\n          <div class=\"pr-step-text\"><strong>Ship the product back<\/strong> \u2014 use a trackable or insured service. Pack it in the original or equivalent packaging, unused and undamaged.<\/div>\r\n        <\/div>\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">4<\/div>\r\n          <div class=\"pr-step-text\"><strong>Receive your refund<\/strong> \u2014 after our quality inspection we will approve or reject the return. If approved, the refund is processed within 14 business days using the same payment method.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\u2713<\/div>\r\n      <h2>Return conditions and non-returnable items<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-yesno\">\r\n        <div class=\"pr-list yes\">\r\n          <h3>\u2714 Accepted<\/h3>\r\n          <ul>\r\n            <li>Unused, uninstalled, undamaged product<\/li>\r\n            <li>In the same condition as delivered<\/li>\r\n            <li>Original or equivalent packaging<\/li>\r\n            <li>Complete with accessories and documentation<\/li>\r\n            <li>Request made within 14 days of delivery<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n        <div class=\"pr-list no\">\r\n          <h3>\u2716 Not accepted<\/h3>\r\n          <ul>\r\n            <li>Custom-made or cut-to-size products<\/li>\r\n            <li>Installed, used or modified products<\/li>\r\n            <li>Damage caused by improper storage<\/li>\r\n            <li>Damage post-delivery not attributable to Prismi<\/li>\r\n            <li>Materials no longer resaleable<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\ud83d\udccb<\/div>\r\n      <h2>Documentation required to initiate a return<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <ul class=\"pr-checklist\">\r\n        <li>Order number or proof of purchase<\/li>\r\n        <li>Photos of the product in its current condition<\/li>\r\n        <li>Photos of the packaging (inside and outside) in case of damage or non-conformity<\/li>\r\n        <li>Detailed description of the reason for the return<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\ud83d\ude9a<\/div>\r\n      <h2>Return shipping costs<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-shipping\">\r\n        <div class=\"pr-ship-card customer\">\r\n          <h3>Paid by the customer<\/h3>\r\n          <p>In all standard cases. Original outbound shipping costs are non-refundable. For bulky items or pallet returns, use a trackable or insured carrier.<\/p>\r\n        <\/div>\r\n        <div class=\"pr-ship-card prismi\">\r\n          <h3>Paid by Prismi<\/h3>\r\n          <p>Only when the error is attributable to Prismi (wrong product shipped, confirmed production defect).<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"pr-alert\">\r\n        <strong>Important:<\/strong> Prismi is not responsible for return shipments lost or damaged in transit. Always keep the tracking number.\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\u26a0<\/div>\r\n      <h2>Damaged or non-compliant product at delivery<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-urgent\">\r\n        <p><strong>You have 48 hours from delivery to report damage.<\/strong> After this period, replacements or refunds for shipping damage cannot be processed.<\/p>\r\n      <\/div>\r\n      <br>\r\n      <p>Send to <strong>info@prismi.it<\/strong> within 48 hours:<\/p>\r\n      <ul class=\"pr-checklist\" style=\"margin-top:10px\">\r\n        <li>Photos of the damage on the product<\/li>\r\n        <li>Photos of the external packaging (including any carrier notes)<\/li>\r\n        <li>Delivery note number (DDT or consignment note)<\/li>\r\n      <\/ul>\r\n      <p style=\"margin-top:12px;font-size:.88rem;color:#4a6b50\">If the damage is confirmed, Prismi will replace the product or issue a full refund.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-contact\">\r\n    <p>For any questions regarding returns and refunds<\/p>\r\n    <a href=\"mailto:info@prismi.it\">info@prismi.it<\/a>\r\n  <\/div>\r\n \r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return policies 14 days Return window from delivery 14 bus. days Refund after approval 48 hours Damage report from delivery \u21a9 How to request a return \u2014 4 steps 1 Contact us within 14 days of delivery \u2014 email info@prismi.it with your order number and reason for the return. 2 Receive written authorisation \u2014 do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4275","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/pages\/4275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/comments?post=4275"}],"version-history":[{"count":8,"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/pages\/4275\/revisions"}],"predecessor-version":[{"id":9355,"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/pages\/4275\/revisions\/9355"}],"wp:attachment":[{"href":"https:\/\/www.rubber-granules.com\/en\/wp-json\/wp\/v2\/media?parent=4275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}