{"id":4440,"date":"2020-04-26T11:13:49","date_gmt":"2020-04-26T09:13:49","guid":{"rendered":"https:\/\/www.rubber-granules.com\/?page_id=4440"},"modified":"2026-04-15T15:04:50","modified_gmt":"2026-04-15T13:04:50","slug":"politiche-di-reso","status":"publish","type":"page","link":"https:\/\/www.rubber-granules.com\/fr\/politiche-di-reso\/","title":{"rendered":"Politique de Retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4440\" class=\"elementor elementor-4440 elementor-4271\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f8b830 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f8b830\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b47a7e7\" data-id=\"b47a7e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddb7b22 elementor-widget elementor-widget-spacer\" data-id=\"ddb7b22\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5cfdeb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cfdeb4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-311d049\" data-id=\"311d049\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd4c98 elementor-widget elementor-widget-heading\" data-id=\"8bd4c98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bf82e6 elementor-widget elementor-widget-spacer\" data-id=\"8bf82e6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b1964e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b1964e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c533c17\" data-id=\"c533c17\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be77723 elementor-widget elementor-widget-html\" data-id=\"be77723\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.pr-returns *{box-sizing:border-box;margin:0;padding:0}\r\n.pr-returns{font-family:'Segoe UI',system-ui,sans-serif;color:#1c2b1e;line-height:1.65;max-width:860px;margin:0 auto;padding:16px 0}\r\n.pr-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:36px}\r\n.pr-summary-card{background:#f0f7f1;border:1.5px solid #c3dfc8;border-radius:10px;padding:18px 16px;text-align:center}\r\n.pr-summary-card .pr-val{font-size:1.6rem;font-weight:700;color:#1a5c2a;display:block;line-height:1.2}\r\n.pr-summary-card .pr-lbl{font-size:.78rem;color:#4a6b50;text-transform:uppercase;letter-spacing:.05em;margin-top:4px;display:block}\r\n.pr-section{background:#fff;border:1px solid #e0eae2;border-radius:10px;margin-bottom:18px;overflow:hidden}\r\n.pr-section-head{display:flex;align-items:center;gap:12px;padding:16px 20px;background:#f7faf7;border-bottom:1px solid #e0eae2}\r\n.pr-section-head .pr-ico{width:34px;height:34px;border-radius:50%;background:#1a5c2a;color:#fff;display:flex;align-items:center;justify-content:center;font-size:1rem;flex-shrink:0}\r\n.pr-section-head h2{font-size:1rem;font-weight:600;color:#1c2b1e;flex:1}\r\n.pr-section-body{padding:20px 22px}\r\n.pr-section-body p{font-size:.93rem;color:#3a4f3d;margin-bottom:10px}\r\n.pr-steps{display:flex;flex-direction:column;gap:0}\r\n.pr-step{display:flex;gap:14px;padding:12px 0;border-bottom:1px dashed #e0eae2;align-items:flex-start}\r\n.pr-step:last-child{border-bottom:none}\r\n.pr-step-num{width:28px;height:28px;border-radius:50%;background:#1a5c2a;color:#fff;font-size:.8rem;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:1px}\r\n.pr-step-text{font-size:.92rem;color:#3a4f3d;padding-top:3px}\r\n.pr-step-text strong{color:#1c2b1e}\r\n.pr-yesno{display:grid;grid-template-columns:1fr 1fr;gap:14px}\r\n.pr-list{border-radius:8px;padding:14px 16px}\r\n.pr-list.yes{background:#f0f7f1;border:1px solid #b8d9bf}\r\n.pr-list.no{background:#fff5f5;border:1px solid #f5c6c6}\r\n.pr-list h3{font-size:.82rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;margin-bottom:10px}\r\n.pr-list.yes h3{color:#1a5c2a}\r\n.pr-list.no h3{color:#c0392b}\r\n.pr-list ul{list-style:none;padding:0}\r\n.pr-list ul li{font-size:.88rem;color:#3a4f3d;padding:5px 0 5px 22px;position:relative;border-bottom:1px solid rgba(0,0,0,.05)}\r\n.pr-list ul li:last-child{border-bottom:none}\r\n.pr-list.yes ul li::before{content:\"\u2714\";position:absolute;left:0;color:#1a5c2a;font-size:.8rem}\r\n.pr-list.no ul li::before{content:\"\u2716\";position:absolute;left:0;color:#c0392b;font-size:.8rem}\r\n.pr-checklist{list-style:none;padding:0}\r\n.pr-checklist li{display:flex;align-items:flex-start;gap:10px;padding:8px 0;border-bottom:1px solid #eef2ee;font-size:.91rem;color:#3a4f3d}\r\n.pr-checklist li:last-child{border-bottom:none}\r\n.pr-checklist li::before{content:\"\u25a1\";font-size:1.1rem;color:#1a5c2a;flex-shrink:0;line-height:1.3}\r\n.pr-shipping{display:grid;grid-template-columns:1fr 1fr;gap:12px}\r\n.pr-ship-card{border-radius:8px;padding:14px 16px}\r\n.pr-ship-card.customer{background:#fff8e8;border:1px solid #f0d58c}\r\n.pr-ship-card.prismi{background:#f0f7f1;border:1px solid #b8d9bf}\r\n.pr-ship-card h3{font-size:.82rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;margin-bottom:6px}\r\n.pr-ship-card.customer h3{color:#8a6000}\r\n.pr-ship-card.prismi h3{color:#1a5c2a}\r\n.pr-ship-card p{font-size:.88rem;color:#3a4f3d}\r\n.pr-alert{background:#fff8e8;border-left:4px solid #e67e22;border-radius:0 8px 8px 0;padding:12px 16px;margin-top:12px;font-size:.88rem;color:#6b4200}\r\n.pr-alert strong{color:#5a3500}\r\n.pr-contact{background:#1a5c2a;border-radius:10px;padding:24px;text-align:center;margin-top:8px}\r\n.pr-contact p{color:#c8e6cc;font-size:.9rem;margin-bottom:8px}\r\n.pr-contact a{color:#fff;font-size:1.05rem;font-weight:700;text-decoration:none;border-bottom:1px solid rgba(255,255,255,.4)}\r\n.pr-urgent{background:#fff0f0;border:1.5px solid #f5c6c6;border-radius:8px;padding:14px 16px;margin-top:4px}\r\n.pr-urgent p{font-size:.88rem;color:#7a1010;margin-bottom:0}\r\n.pr-urgent strong{color:#5c0000}\r\n@media(max-width:600px){\r\n  .pr-summary{grid-template-columns:1fr}\r\n  .pr-yesno{grid-template-columns:1fr}\r\n  .pr-shipping{grid-template-columns:1fr}\r\n}\r\n<\/style>\r\n \r\n<div class=\"pr-returns\">\r\n \r\n  <div class=\"pr-summary\">\r\n    <div class=\"pr-summary-card\">\r\n      <span class=\"pr-val\">14 jours<\/span>\r\n      <span class=\"pr-lbl\">D\u00e9lai de retour depuis la livraison<\/span>\r\n    <\/div>\r\n    <div class=\"pr-summary-card\">\r\n      <span class=\"pr-val\">14 j. ouvr\u00e9s<\/span>\r\n      <span class=\"pr-lbl\">Remboursement apr\u00e8s approbation<\/span>\r\n    <\/div>\r\n    <div class=\"pr-summary-card\">\r\n      <span class=\"pr-val\">48 heures<\/span>\r\n      <span class=\"pr-lbl\">Signalement de dommages \u00e0 la livraison<\/span>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\u21a9<\/div>\r\n      <h2>Comment effectuer un retour \u2014 proc\u00e9dure en 4 \u00e9tapes<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-steps\">\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">1<\/div>\r\n          <div class=\"pr-step-text\"><strong>Contactez-nous dans les 14 jours suivant la livraison<\/strong> \u2014 \u00e9crivez \u00e0 info@prismi.it en indiquant votre num\u00e9ro de commande et le motif du retour.<\/div>\r\n        <\/div>\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">2<\/div>\r\n          <div class=\"pr-step-text\"><strong>Recevez une autorisation \u00e9crite<\/strong> \u2014 n'exp\u00e9diez rien sans confirmation \u00e9crite de notre bureau. Nous vous communiquerons l'adresse de retour et les instructions d'exp\u00e9dition.<\/div>\r\n        <\/div>\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">3<\/div>\r\n          <div class=\"pr-step-text\"><strong>Renvoyez le produit<\/strong> \u2014 utilisez un service avec suivi ou assur\u00e9. Emballez-le dans l'emballage d'origine ou \u00e9quivalent, non utilis\u00e9 et intact.<\/div>\r\n        <\/div>\r\n        <div class=\"pr-step\">\r\n          <div class=\"pr-step-num\">4<\/div>\r\n          <div class=\"pr-step-text\"><strong>Recevez votre remboursement<\/strong> \u2014 apr\u00e8s contr\u00f4le qualit\u00e9, nous approuverons ou refuserons le retour. En cas d'approbation, le remboursement est trait\u00e9 sous 14 jours ouvr\u00e9s via le m\u00eame moyen de paiement.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\u2713<\/div>\r\n      <h2>Conditions et articles non retournables<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-yesno\">\r\n        <div class=\"pr-list yes\">\r\n          <h3>\u2714 Accept\u00e9<\/h3>\r\n          <ul>\r\n            <li>Produit intact, non utilis\u00e9, non install\u00e9<\/li>\r\n            <li>Dans le m\u00eame \u00e9tat qu'\u00e0 la livraison<\/li>\r\n            <li>Emballage d'origine ou \u00e9quivalent<\/li>\r\n            <li>Complet avec accessoires et documentation<\/li>\r\n            <li>Demande dans les 14 jours suivant la livraison<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n        <div class=\"pr-list no\">\r\n          <h3>\u2716 Non accept\u00e9<\/h3>\r\n          <ul>\r\n            <li>Produits fabriqu\u00e9s ou d\u00e9coup\u00e9s sur mesure<\/li>\r\n            <li>Produits install\u00e9s, utilis\u00e9s ou modifi\u00e9s<\/li>\r\n            <li>Dommages caus\u00e9s par un mauvais stockage<\/li>\r\n            <li>Dommages post-livraison non imputables \u00e0 Prismi<\/li>\r\n            <li>Mat\u00e9riaux devenus invendables<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\ud83d\udccb<\/div>\r\n      <h2>Documents n\u00e9cessaires pour initier un retour<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <ul class=\"pr-checklist\">\r\n        <li>Num\u00e9ro de commande ou preuve d'achat<\/li>\r\n        <li>Photos du produit dans son \u00e9tat actuel<\/li>\r\n        <li>Photos de l'emballage (int\u00e9rieur et ext\u00e9rieur) en cas de dommage ou non-conformit\u00e9<\/li>\r\n        <li>Description d\u00e9taill\u00e9e du motif du retour<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\ud83d\ude9a<\/div>\r\n      <h2>Frais de retour<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-shipping\">\r\n        <div class=\"pr-ship-card customer\">\r\n          <h3>\u00c0 la charge du client<\/h3>\r\n          <p>Dans tous les cas standard. Les frais de transport initiaux ne sont pas remboursables. Pour les articles volumineux ou les retours sur palette, utilisez un service avec suivi ou assur\u00e9.<\/p>\r\n        <\/div>\r\n        <div class=\"pr-ship-card prismi\">\r\n          <h3>\u00c0 la charge de Prismi<\/h3>\r\n          <p>Uniquement en cas d'erreur imputable \u00e0 Prismi (mauvais produit exp\u00e9di\u00e9, d\u00e9faut de production confirm\u00e9).<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"pr-alert\">\r\n        <strong>Attention :<\/strong> Prismi n'est pas responsable des retours perdus ou endommag\u00e9s pendant le transport. Conservez toujours le num\u00e9ro de suivi.\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-section\">\r\n    <div class=\"pr-section-head\">\r\n      <div class=\"pr-ico\">\u26a0<\/div>\r\n      <h2>Produit endommag\u00e9 ou non conforme \u00e0 la livraison<\/h2>\r\n    <\/div>\r\n    <div class=\"pr-section-body\">\r\n      <div class=\"pr-urgent\">\r\n        <p><strong>Vous disposez de 48 heures apr\u00e8s la livraison pour signaler tout dommage.<\/strong> Pass\u00e9 ce d\u00e9lai, aucun remplacement ni remboursement pour dommages de transport ne pourra \u00eatre trait\u00e9.<\/p>\r\n      <\/div>\r\n      <br>\r\n      <p>Envoyez \u00e0 <strong>info@prismi.it<\/strong> dans les 48 heures :<\/p>\r\n      <ul class=\"pr-checklist\" style=\"margin-top:10px\">\r\n        <li>Photos du dommage sur le produit<\/li>\r\n        <li>Photos de l'emballage ext\u00e9rieur (y compris les annotations \u00e9ventuelles du transporteur)<\/li>\r\n        <li>Num\u00e9ro du bon de livraison (DDT ou lettre de voiture)<\/li>\r\n      <\/ul>\r\n      <p style=\"margin-top:12px;font-size:.88rem;color:#4a6b50\">Si le dommage est confirm\u00e9, Prismi proc\u00e9dera au remplacement du produit ou au remboursement int\u00e9gral.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n \r\n  <div class=\"pr-contact\">\r\n    <p>Pour toute question relative aux retours et remboursements<\/p>\r\n    <a href=\"mailto:info@prismi.it\">info@prismi.it<\/a>\r\n  <\/div>\r\n \r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour 14 jours D\u00e9lai de retour depuis la livraison 14 j. ouvr\u00e9s Remboursement apr\u00e8s approbation 48 heures Signalement de dommages \u00e0 la livraison \u21a9 Comment effectuer un retour \u2014 proc\u00e9dure en 4 \u00e9tapes 1 Contactez-nous dans les 14 jours suivant la livraison \u2014 \u00e9crivez \u00e0 info@prismi.it en indiquant votre num\u00e9ro de commande et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4440","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/pages\/4440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/comments?post=4440"}],"version-history":[{"count":11,"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/pages\/4440\/revisions"}],"predecessor-version":[{"id":9358,"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/pages\/4440\/revisions\/9358"}],"wp:attachment":[{"href":"https:\/\/www.rubber-granules.com\/fr\/wp-json\/wp\/v2\/media?parent=4440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}